EPACK Help Center

Find packaging guides, material tips, finishing advice, and order support to help you plan custom packaging with confidence.

What is the Customs Clearance Process for Importing Packaging?

We offer a wide range of shipping options to suit your needs. If you choose one of our tax- and duties-inclusive shipping options, we’ll handle everything related to customs clearance on your behalf. However, if you prefer to work with your own customs broker, here’s what you need to know for non-tax and duties-inclusive shipping:

Before Shipping: What Do We Need from You? #

  • Consignee Information: We require the full name, phone number, and email address of the consignee who will be named in the manifest. This information is essential for settling any taxes or duties.
  • EIN Number: The EIN (Employer Identification Number) is a 9-digit IRS-assigned code required for customs clearance. It facilitates the settlement of taxes and duties and is also useful for professional handling of your business or personal taxes.

What EPACK Will Provide: #

  • Packing List: A detailed summary of product details, including dimensions and weight for each shipping carton. This document ensures that the shipment is properly handled upon arrival in your country.
  • Commercial Invoice: A list of all products, including their prices and quantities. This invoice is necessary for customs to calculate any applicable taxes or duties when the shipment enters your country.

When Your Shipment Arrives: #

Once your shipment arrives, it will be stored in a Bonded Warehouse, where imported goods are held upon entry. After customs clearance (including the payment of any taxes owed), your package will be released for last-mile delivery, meaning it will be delivered directly to the specified address.

Need Assistance?
If you have any questions or need further guidance, feel free to contact us. We’re here to help ensure a smooth customs clearance process!

Updated on July 16, 2026

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